This Refund Policy sets out the terms under which Lopsa Marketing (the trading name of Evija Lopsa — Entrepreneur Individuel) accepts and processes refund requests for professional B2B marketing consulting services and digital asset purchases made through https://lopsamarketing.online.
We are committed to delivering services that meet the professional standards agreed at the outset of each engagement. Where that standard has not been met, this policy provides a clear, fair, and transparent route to resolution.
1. Business Details
| Trading name | Lopsa Marketing |
|---|---|
| Legal entity | Evija Lopsa — Entrepreneur Individuel (EI) |
| SIREN | 106 733 785 |
| SIRET | 10673378500013 |
| Registered address | 12 Rue de la Roquette, 75011 Paris, France |
| info@lopsamarketing.online | |
| Telephone | +34 637 725 541 |
| Website | https://lopsamarketing.online |
2. Scope of This Policy
This policy applies to all purchases made through the Website, covering the following categories:
2.1 Professional Digital Assets
Downloadable resources including strategic marketing frameworks, campaign architecture templates, technical implementation guides, performance reporting templates, and sector-specific documentation. All digital assets are delivered electronically via secure download link or direct email transfer. No physical goods are supplied.
2.2 Consulting and Advisory Services
Project-based and retainer consulting engagements covering digital marketing strategy, public relations planning, conversion rate optimisation, paid media management, and related professional services. Services are delivered remotely via documented deliverables, video or written consultations, and structured reporting.
All products and services are delivered exclusively through digital channels. No physical shipment is involved in any transaction.
3. 14-Day Satisfaction Guarantee
Lopsa Marketing offers a 14-day satisfaction guarantee on all purchases. This guarantee reflects our confidence in the quality of our deliverables and our commitment to client outcomes.
3.1 Standard Eligibility
A refund request is eligible for full consideration when submitted within 14 calendar days of either:
- The date of purchase for digital assets, or
- The commencement date of a consulting engagement
No justification is required to submit a refund request within this period. Requests are processed in good faith without additional conditions being imposed on the client.
3.2 Digital Asset Purchases
A full refund is available for any digital asset purchased within the 14-day window, provided the request is submitted to info@lopsamarketing.online with the relevant order reference. Upon approval, access to the relevant asset will be deactivated within 24 hours.
3.3 Consulting Service Engagements
Where a consulting engagement is cancelled within the 14-day window and no bespoke deliverables have been produced, a full refund is issued as standard.
Where substantive bespoke work has been completed and delivered at the client’s explicit request prior to the cancellation request — such as a completed audit report, strategy document, or campaign architecture — a fair pro-rata refund will be calculated based on the proportion of agreed deliverables not yet completed. The basis for any such calculation will be communicated to the client in writing before the refund is processed.
3.4 Milestone-Based Engagements
For services structured around defined project phases or milestones:
- Clients may terminate the engagement at the conclusion of any completed milestone
- A refund for the current active milestone phase is available if requested within 14 days of that phase commencing
- Milestones that have been completed, delivered, and formally accepted by the client are not eligible for refund
- Any refund calculation for a partially completed milestone will reflect the proportion of work not yet delivered
3.5 Requests Outside the 14-Day Window
Refund requests submitted after the 14-day satisfaction period has elapsed will be reviewed individually. While we are not obligated to issue refunds beyond this window, we will assess each case in good faith, taking into account the nature of the service, the stage of delivery, and the circumstances of the request. Our decision in such cases will be communicated in writing within 5 business days of receipt.
4. Refund Procedure
To initiate a refund request, follow the steps below:
| Step 1 — Submit your request | Send an email to info@lopsamarketing.online with the subject line “Refund Request”. Include your full name, order or project reference number, and the date of purchase. |
|---|---|
| Step 2 — Acknowledgement | We will acknowledge receipt of your request within 1 business day and confirm the next steps. |
| Step 3 — Review | We will assess your request against the terms of this policy and communicate our decision in writing within 5 business days. |
| Step 4 — Processing | Approved refunds are processed within 14 calendar days of approval, though in practice refunds are typically completed sooner. No administrative or processing fees are charged. |
| Step 5 — Access removal | Access to any refunded digital assets, client portals, or shared consulting resources will be deactivated within 24 hours of refund approval. |
5. Payment Method Provisions
5.1 Card Payments
Refunds for card transactions are returned to the original payment card used at the time of purchase. Processing times are subject to the client’s issuing bank, typically 3 to 10 business days from the date the refund is initiated by Lopsa Marketing.
5.2 Bank Transfers
Refunds for bank transfer payments are returned to the originating bank account. Clients will be asked to confirm their account details to facilitate the transfer.
5.3 Bancontact
Bancontact does not provide a standard consumer chargeback mechanism. In recognition of this limitation, Lopsa Marketing offers direct manual refunds for eligible Bancontact transactions for a period of up to 365 calendar days from the date of purchase. Requests under this provision should be submitted in writing to info@lopsamarketing.online and will be processed in the same manner as standard refund requests.
5.4 No Fees
Lopsa Marketing does not charge any administrative, processing, or handling fees in connection with approved refund requests.
6. Integrity and Fraud Prevention
All refund requests are reviewed to ensure consistency with the terms of this policy and to protect the integrity of our professional services. We monitor for indicators of misuse, including patterns of repeated refund requests following receipt of complete strategic deliverables or full access to purchased digital assets.
Where a refund request is identified as potentially abusive, we reserve the right to conduct additional review before processing. All such reviews are conducted fairly, in good faith, and in compliance with applicable payment network rules and French commercial law.
We do not use this provision to delay or obstruct legitimate refund requests made in accordance with the terms set out in Section 3 of this policy.
7. Governing Law
This Refund Policy is governed by French law. Any disputes arising from the application of this policy that cannot be resolved by mutual agreement shall be subject to the jurisdiction of the competent courts of Paris, France.
For clients located within the European Union or European Economic Area, this policy is applied in a manner consistent with applicable EU regulations and any mandatory consumer-protection provisions in force in the client’s country of residence, notwithstanding the B2B nature of the services provided.
The current version of this policy is published at: https://lopsamarketing.online/refund-policy/
8. Updates to This Policy
We may revise this Refund Policy from time to time to reflect changes in our service offerings, payment processing arrangements, or applicable legal requirements. The revised version will be published on this page with an updated version number and review date. Material changes will be communicated to active clients in advance of taking effect.
9. Contact
For all refund-related enquiries, please contact us at:
Lopsa Marketing — Evija Lopsa, Entrepreneur Individuel
12 Rue de la Roquette, 75011 Paris, France
info@lopsamarketing.online
+34 637 725 541