Lopsa Marketing provides professional B2B digital marketing and communication consulting services. Whether you are exploring a new engagement, require post-purchase assistance, or have a compliance or data-related enquiry, the information below sets out all available contact routes and expected response timelines.
1. Registered Business Information
Lopsa Marketing operates as a legally registered sole-trader entity under French commercial law. Full registration details are provided below for verification purposes.
| Trading name | Lopsa Marketing |
|---|---|
| Legal entity | Evija Lopsa — Entrepreneur Individuel (EI) |
| SIREN | 106 733 785 |
| SIRET | 10673378500013 |
| APE / NAF code | 7021Z — Conseil en relations publiques et communication |
| Registered address | 12 Rue de la Roquette, 75011 Paris, France |
| info@lopsamarketing.online | |
| Telephone | +34 637 725 541 |
| Website | https://lopsamarketing.online |
2. How to Contact Us
All client and public communications are handled via a single, monitored contact channel to ensure that every message receives a documented and timely response.
2.1 Email (primary channel)
Email is the preferred and most reliable way to reach us for any matter:
We aim to acknowledge all incoming messages within one business day and to provide a substantive response within 1 to 3 business days. Response times may be marginally extended during public holidays in France.
Email is suitable for:
- New project enquiries and scope discussions
- Requests for tailored quotations
- Strategic consultation scheduling
- Technical support relating to delivered assets
- Billing, invoice, and payment questions
- Refund or cancellation requests
- GDPR and data-protection related requests
- Any general correspondence
2.2 Telephone
A telephone contact is available at +34 637 725 541. For complex or sensitive matters, we recommend initiating contact by email so that a full written record is maintained.
3. Subject-Specific Guidance
3.1 New Engagements and Project Scoping
Prospective clients wishing to discuss a new engagement are invited to send a brief description of their business objectives and current marketing infrastructure to info@lopsamarketing.online. We will respond with a proposed scope of work and indicative fee structure within 3 business days.
3.2 Delivery and Access Issues
Clients who encounter difficulties accessing purchased digital assets — including downloadable frameworks, strategic templates, campaign architectures, or resource documents — should contact us directly. We will investigate and restore access, or re-deliver the relevant materials, without undue delay.
3.3 Payments, Invoicing, and Refunds
Lopsa Marketing operates a 14-day satisfaction guarantee on all service engagements. Clients who are dissatisfied with a delivered service may request a full refund within 14 calendar days of delivery by contacting info@lopsamarketing.online. No additional justification is required.
For clients who completed payment via Bancontact: because this payment method does not support standard chargeback procedures, Lopsa Marketing provides direct manual refunds for eligible transactions for a period of up to 365 calendar days from the date of purchase. Refund requests under this provision should be submitted in writing to the email address above.
All refund requests are acknowledged within 1 business day and processed within the timeframe specified in our Refund Policy.
3.4 Service-Level and Contractual Matters
For questions regarding service-level agreements, contractual terms, or the scope of an ongoing engagement, please email us with your reference or order number. We maintain written records of all client agreements and will respond with the relevant documentation promptly.
4. Data Protection and GDPR
Lopsa Marketing — Evija Lopsa, Entrepreneur Individuel — acts as the data controller for all personal data collected in connection with its business activities. We are subject to the General Data Protection Regulation (EU) 2016/679 and the applicable French data-protection legislation.
4.1 Exercising Your Rights
Individuals whose personal data we process may exercise the following rights at any time by contacting us at info@lopsamarketing.online:
- Right of access — to obtain a copy of the personal data we hold about you
- Right to rectification — to correct inaccurate or incomplete personal data
- Right to erasure — to request deletion of your personal data where no lawful basis for retention exists
- Right to restriction — to limit how we process your personal data in certain circumstances
- Right to object — to object to processing based on legitimate interests or direct marketing
- Right to data portability — to receive your personal data in a structured, machine-readable format
We will respond to all data-subject requests within 30 calendar days of receipt, in accordance with Article 12 of the GDPR. Where a request is complex or numerous, this period may be extended by a further two months; we will notify you of any such extension.
4.2 Lawful Basis for Processing
We process personal data only where a lawful basis exists under Article 6 of the GDPR. The purposes for which we process personal data are limited to:
- Responding to and managing client and prospect enquiries (legitimate interests / contractual necessity)
- Delivering contracted services and fulfilling purchase obligations (contractual necessity)
- Issuing and managing invoices and financial records (legal obligation)
- Detecting and preventing fraudulent or abusive activity (legitimate interests)
- Complying with applicable legal and regulatory obligations (legal obligation)
We do not sell, lease, or otherwise transfer personal data to third parties for marketing or commercial purposes. For full details of our data-processing practices, please refer to our Privacy Policy.
5. Complaints
If you are dissatisfied with any aspect of our services or with the way in which we have handled your personal data, we encourage you to contact us in the first instance so that we may attempt to resolve the matter directly.
If you remain dissatisfied after contacting us, you have the right to lodge a complaint with the French supervisory authority:
Commission Nationale de l’Informatique et des Libertés (CNIL)
3 Place de Fontenoy — TSA 80715 — 75334 Paris Cedex 07, France
www.cnil.fr