These Terms of Service (“Terms”) govern access to and use of the website https://lopsamarketing.online (the “Website”) and all professional services and digital products made available through it by Lopsa Marketing, the trading name of Evija Lopsa — Entrepreneur Individuel.
By visiting the Website, submitting an enquiry, placing an order, or commencing a service engagement, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you should discontinue use of the Website and refrain from placing an order.
These Terms should be read alongside our Privacy Policy, Refund Policy, Delivery Policy, and Cookie Policy, all of which form part of the contractual framework governing your relationship with Lopsa Marketing.
1. Business Details
| Trading name | Lopsa Marketing |
|---|---|
| Legal entity | Evija Lopsa — Entrepreneur Individuel (EI) |
| SIREN | 106 733 785 |
| SIRET (principal establishment) | 10673378500013 |
| APE / NAF code | 7021Z — Conseil en relations publiques et communication |
| Registered address | 12 Rue de la Roquette, 75011 Paris, France |
| Customer service email | info@lopsamarketing.online |
| Telephone | +34 637 725 541 |
| Response time | 1 to 3 business days |
| Website | https://lopsamarketing.online |
2. Scope and Definitions
These Terms apply to all quotations, orders, service agreements, and commercial transactions involving the following categories of output:
| Category | Description |
|---|---|
| Professional Digital Assets | Standardised, immediately accessible resources including strategic marketing frameworks, campaign architecture templates, implementation guides, performance reporting templates, and technical documentation. |
| Strategic Consulting Services | Bespoke project-based or retainer engagements covering digital marketing strategy, public relations planning, paid media management, conversion rate optimisation, and related advisory services. |
| Technical Implementation Services | Consulting on the configuration, integration, and operation of digital marketing infrastructure, tracking systems, and communication tools. |
All products and services are delivered exclusively in digital format. No physical goods are produced or shipped at any point.
In these Terms, “client” or “you” refers to the business entity or professional individual entering into a transaction with Lopsa Marketing. Our services are directed exclusively at business clients (B2B). These Terms do not govern consumer transactions.
3. Orders and Contract Formation
A binding contract between Lopsa Marketing and the client is formed at the point of:
- Successful payment for a digital asset purchase via the Website checkout, or
- Written acceptance of a service proposal or statement of work for consulting engagements
An order confirmation and electronic invoice are issued by email following each successful transaction. Lopsa Marketing reserves the right to decline an order where fulfilment would conflict with applicable legal or regulatory obligations, or where indicators of fraudulent activity are present. In such cases, any payment received will be refunded in full.
4. Service and Asset Delivery
4.1 Digital Assets
Access to standardised digital assets is provided immediately upon payment confirmation, via a secure download link or client account dashboard. Full details of the delivery process are set out in our Delivery Policy.
4.2 Consulting Engagements
Service requests are acknowledged within 1 business day. A project timeline and milestone structure is proposed to the client within 3 business days of engagement commencement. Deliverables are provided in accordance with the milestone schedule agreed in the relevant service proposal or agreement.
4.3 Digital-Only Fulfilment
All outputs are delivered exclusively through secure electronic channels. No physical goods are dispatched under any circumstances.
5. Pricing, Currency, and Payment
5.1 Currency and VAT
All prices are displayed and charged in euros (EUR, €). In accordance with Article 293 B of the French Code Général des Impôts (CGI), VAT is not applicable to transactions conducted by Lopsa Marketing (TVA non applicable, art. 293 B du CGI), unless expressly stated otherwise on a specific invoice.
5.2 Payment Terms
Payment for digital asset purchases is required in full at the time of order. Payment for consulting engagements is structured according to the milestone schedule set out in the relevant service agreement, unless an alternative arrangement is agreed in writing.
5.3 Accepted Payment Methods
We accept payment by major credit and debit cards, bank transfer, iDEAL, and Bancontact. All transactions are processed through PCI-DSS certified payment service providers. Lopsa Marketing does not store, process, or access full payment card numbers or authentication credentials at any point.
5.4 Late Payment
For milestone-based consulting engagements, where a scheduled payment is not received within the agreed period, Lopsa Marketing reserves the right to suspend delivery of subsequent project phases until the outstanding amount is settled.
6. Satisfaction Guarantee and Right of Withdrawal
6.1 14-Day Satisfaction Guarantee
Lopsa Marketing offers a 14-day satisfaction guarantee on all purchases. Clients who are dissatisfied with a delivered service or digital asset may submit a refund request within 14 calendar days of the purchase date or engagement commencement date.
No justification is required. Requests should be submitted by email to info@lopsamarketing.online with the subject line “Refund Request” and the relevant order or project reference.
6.2 Pro-Rata Adjustment for Consulting Services
Where a consulting engagement is cancelled within the 14-day window and substantive bespoke deliverables have already been produced and transmitted at the client’s explicit request, a fair pro-rata refund may be issued in lieu of a full refund. The basis for any such calculation will be communicated to the client in writing prior to processing.
6.3 Bancontact Transactions
As Bancontact does not provide a standard chargeback mechanism, Lopsa Marketing offers direct manual refunds for eligible Bancontact transactions for a period of up to 365 calendar days from the purchase date, subject to the conditions set out in our Refund Policy.
6.4 Refund Processing
Approved refunds are processed within 14 calendar days of approval and returned to the original payment method used. No administrative or processing fees are charged. Full details are set out in our Refund Policy.
7. Intellectual Property and Licence
7.1 Ownership
All content published on the Website, and all deliverables produced by Lopsa Marketing — including but not limited to strategic frameworks, methodology documentation, reports, templates, designs, and source code — remain the intellectual property of Evija Lopsa unless an alternative arrangement is expressly agreed in writing.
7.2 Client Licence
Upon full payment, clients are granted a non-exclusive, non-transferable, perpetual licence to use purchased digital assets and consulting outputs for their own internal business purposes only. This licence does not permit:
- Resale, sublicensing, or commercial redistribution of any purchased asset or deliverable
- Reproduction or publication of any deliverable as the client’s own original work
- Transfer of the licence to any third party without prior written consent from Lopsa Marketing
7.3 Client-Provided Materials
Where a client provides materials, data, or content to Lopsa Marketing for use in a consulting engagement, the client warrants that they hold all necessary rights to that material and that its use by Lopsa Marketing will not infringe any third-party rights. The client retains ownership of all materials they provide.
8. Professional Standards and Warranties
Lopsa Marketing warrants that all services will be performed with reasonable skill and care, consistent with recognised professional standards in the field of digital marketing and public relations consulting (APE 7021Z).
We do not guarantee specific commercial outcomes, as marketing results are subject to market conditions, platform algorithm changes, competitive dynamics, and other factors outside our direct control. We do warrant the quality, completeness, and professional integrity of every deliverable produced.
Where a deliverable does not meet the agreed specification, the client should notify us within 14 days of receipt. We will review the concern and provide a remedy — whether by revision, replacement, or refund — within a reasonable timeframe.
9. Limitation of Liability
To the fullest extent permitted by applicable French and EU law, the total aggregate liability of Lopsa Marketing to a client in connection with any engagement or transaction shall not exceed the total fees paid by that client for the specific service or digital asset to which the claim relates.
Lopsa Marketing shall not be liable for any of the following categories of loss, whether arising in contract, tort, or otherwise:
- Indirect or consequential loss
- Loss of anticipated profits or revenue
- Loss of business opportunity or market share
- Business interruption losses
- Loss or corruption of data
- Reputational damage arising from the use of our deliverables
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
10. Fraud Prevention and Transaction Integrity
Lopsa Marketing employs fraud detection and transaction monitoring measures to protect the security of its payment infrastructure and the integrity of its service delivery. We may verify identity or transaction details before processing an order or releasing access to purchased assets.
Where a transaction displays indicators of fraud, misrepresentation, or misuse — including patterns of repeated refund requests following receipt of complete deliverables — Lopsa Marketing reserves the right to:
- Temporarily suspend access pending further review
- Cancel an order with a full refund where no deliverables have been transmitted
- Decline future transactions from the same entity
All fraud-prevention actions are conducted in good faith, in compliance with applicable payment network rules and French commercial law, and without prejudice to the rights of clients to submit legitimate refund requests under Section 6 of these Terms.
11. Confidentiality
Both parties acknowledge that, in the course of a consulting engagement, they may have access to confidential information belonging to the other party. Each party agrees to:
- Hold the other party’s confidential information in strict confidence
- Use it solely for the purposes of the engagement
- Not disclose it to any third party without prior written consent, except where required by law
This obligation survives the termination of the engagement for a period of three years.
12. Termination
Either party may terminate a consulting engagement by providing written notice in accordance with the notice period specified in the relevant service agreement. Where no specific notice period is defined, a minimum of 14 calendar days’ written notice is required.
Upon termination, Lopsa Marketing will deliver all completed work to the client and issue a final invoice for work completed up to the termination date. Any advance payments for work not yet commenced will be refunded.
Lopsa Marketing may terminate an engagement with immediate effect and without liability where the client has materially breached these Terms and has failed to remedy the breach within 7 days of written notice.
13. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of France. Any dispute arising from or in connection with these Terms that cannot be resolved by mutual agreement shall be submitted to the exclusive jurisdiction of the competent courts of Paris, France.
For clients located within the European Union, these Terms operate in a manner consistent with applicable EU regulations and any mandatory provisions of the law of the client’s country of residence that cannot be contractually excluded.
14. Amendments to These Terms
Lopsa Marketing reserves the right to amend these Terms at any time. The current version is always published at https://lopsamarketing.online/terms-of-service/ with the version number and review date shown at the top of this document. Material changes will be communicated to active clients in advance of taking effect. Continued use of the Website or services following an update constitutes acceptance of the revised Terms.
15. Contact
For any questions regarding these Terms or your engagement with Lopsa Marketing, please contact us at:
Lopsa Marketing — Evija Lopsa, Entrepreneur Individuel
12 Rue de la Roquette, 75011 Paris, France
info@lopsamarketing.online
+34 637 725 541